Frequently Asked Questions
Find answers to common questions about your family's financial learning journey
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🎯 Getting Started
Everything you need to know to begin your child's financial learning journey
How do I create my first savings goal?
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Creating your first savings goal is easy! Here's how:
- Open the app and tap the "Create Goal" button on your dashboard
- Choose what you're saving for (toy, game, trip, etc.)
- Set your target amount - start with something achievable like $20-50
- Pick a fun name and emoji for your goal
- Tap "Create" and start tracking your progress!
What age is this app appropriate for?
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Simpler Budget: Monarch is designed for children ages 5-16, with parental guidance:
- Ages 5-8: Parents help with app navigation and explain concepts
- Ages 9-12: Children can use independently with parental oversight
- Ages 13-16: More advanced features like budget planning and goal analysis
Do I need to create an account to use the app?
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No! One of our best features is that you can start using the app immediately without creating any accounts:
- No usernames or passwords required
- No email verification needed
- No personal information collected
- All data is stored securely in your iCloud
Can multiple children use the same device?
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The app is designed for one child profile per device to provide a focused, personalized learning experience. For multiple children:
- Each child should have their own device (iPhone/iPad)
- This ensures their financial data stays separate and private
- Creates individual learning journeys tailored to each child
- Prevents confusion and maintains focus on personal goals
💰 Managing Money
Learn how to track deposits, withdrawals, and savings progress
How do I add money to my savings?
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Adding money is simple:
- Tap the "Deposit" button on your dashboard
- Enter the amount you want to add
- Add a note about where the money came from (allowance, chores, gift, etc.)
- Watch your progress bar grow!
Does the app handle real money transactions?
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No, the app does not handle actual money. Simpler Budget: Monarch is an educational tool that:
- Tracks and visualizes your savings progress
- Helps you understand money management concepts
- Shows how deposits and withdrawals affect your goals
- Creates a safe learning environment
Can I withdraw money from my savings goals?
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Yes! Learning when and how to use your savings is part of financial education:
- Tap "Withdraw" on your dashboard
- Enter the amount you need
- Add a note about what you're using the money for
- Always check with parents before making withdrawals
How do chore rewards work?
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Chore rewards help children learn that money comes from work:
- Parents can assign chores and their reward amounts
- When chores are completed, parents add the reward money
- This teaches the connection between effort and earning
- Children see their hard work translate to savings progress
⚙️ Technical Support
Troubleshooting and technical questions about the app
Why isn't my data syncing between devices?
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If your data isn't syncing, check these things:
- iCloud Sign-in: Make sure you're signed into the same iCloud account on both devices
- iCloud Settings: Go to Settings → [Your Name] → iCloud and make sure the app has iCloud access
- Internet Connection: Ensure both devices have stable internet
- Storage Space: Check that you have enough iCloud storage available
- App Version: Make sure both devices have the latest app version
I lost my data. Can you help me recover it?
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Since all data is stored in your personal iCloud account, try these recovery steps:
- Check if you're signed into the correct iCloud account
- Go to Settings → [Your Name] → iCloud → Manage Storage → Backups
- Look for recent backups that might contain your app data
- Try deleting and reinstalling the app (your iCloud data should restore)
The app is running slowly or crashing
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Try these troubleshooting steps:
- Force close and restart the app: Double-tap home button and swipe up on the app
- Restart your device: Power off and on your iPhone/iPad
- Check for updates: Update to the latest app version in the App Store
- Free up storage: Make sure your device has available storage space
- Check iOS version: Ensure your device runs a supported iOS version
simplerbudgetmonarch@gmail.com with your device model and iOS version.
What devices are supported?
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Simpler Budget: Monarch is available for:
- iPhone: iPhone 8 and newer, running iOS 15.0 or later
- iPad: iPad (6th generation) and newer, running iPadOS 15.0 or later
- iPod touch: 7th generation and newer
💎 Subscriptions & Billing
Questions about premium features, billing, and subscription management
What's the difference between free and premium features?
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Free features include:
- One active savings goal
- Basic progress tracking
- Simple deposit and withdrawal tracking
- 🎯 Unlimited Goals: Create as many savings goals as you want
- 📅 Weekly Savings: Set up automatic weekly savings reminders
- ⭐ Ad-Free Experience: Focus on saving without distractions
- 📊 Advanced Analytics: Detailed progress charts and insights
- 🎉 Enhanced Celebrations: More achievement cards and sharing options
How much does the premium subscription cost?
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We offer flexible pricing options:
- Monthly: $4.99/month
- Yearly: $29.99/year (Save 50%! - equivalent to $2.50/month)
- All premium features
- Free app updates
- Email customer support
- No additional in-app purchases
How do I cancel my subscription?
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To cancel your subscription:
- Open Settings on your iOS device
- Tap your name at the top
- Tap "Subscriptions"
- Find "Simpler Budget: Monarch" and tap it
- Tap "Cancel Subscription"
What happens to my data if I cancel?
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Your child's financial learning data is safe:
- Data preserved: All savings goals and progress remain in your iCloud
- Continued access: You can use the app until the end of your current billing period
- Feature limitations: Some premium features may become unavailable
- Easy return: Resubscribe anytime to regain full access
🔒 Privacy & Safety
Your family's privacy and security questions answered
Is this app safe for my child to use?
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Absolutely! We've designed the app with child safety as our top priority:
- No social features: No chat, messaging, or contact with strangers
- No personal data collection: We don't collect names, photos, or personal information
- No external links: Children can't accidentally leave the app to unsafe websites
- Educational focus: Purely focused on financial learning, nothing else
- Parental oversight: Designed for parent-child collaboration
What data do you collect about my family?
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We don't collect any personal data! Here's what we DO NOT collect:
- Names, email addresses, or contact information
- Your child's personal information or photos
- Usage analytics or behavioral tracking
- Location data or device information
- Social media or external account data
How is my child's data stored and protected?
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Your child's data is protected through:
- iCloud Storage: All data is stored in your personal iCloud account
- Apple's Security: Benefits from Apple's enterprise-grade security infrastructure
- Local Device Encryption: Data on your device is protected by iOS encryption
- No External Servers: We don't operate servers that store your information
- Your Control: You can delete all data through your device settings
Can other people see my child's savings goals?
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No, everything is completely private by default. Your child's savings goals and progress are:
- Stored only in your personal iCloud account
- Not visible to us or any third parties
- Only shareable if you/your child actively choose to share achievement cards
- Protected by your device's security (Face ID, Touch ID, or passcode)
📚 Financial Education
Questions about teaching money concepts and building good habits
How does this app teach financial literacy?
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The app teaches financial concepts through hands-on experience:
- Goal Setting: Children learn to plan for things they want
- Delayed Gratification: Understanding that good things take time and patience
- Income Tracking: Connecting work (chores) to earnings
- Progress Visualization: Seeing how small amounts add up over time
- Decision Making: Learning when to save vs. when to spend
- Achievement Recognition: Celebrating financial milestones
What should parents do to support their child's learning?
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Parents play a crucial role in financial education:
- Regular Check-ins: Review progress and discuss goals together
- Real-world Connections: Relate app activities to actual money decisions
- Encourage Questions: Create a safe space to discuss money concepts
- Celebrate Milestones: Acknowledge when goals are reached
- Model Good Habits: Demonstrate your own financial planning
- Manage Real Money: Handle the actual funds that correspond to app entries
How do I help my child set realistic savings goals?
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Setting achievable goals is key to building confidence:
- Start Small: Begin with $10-25 goals to build success habits
- Consider Income: Match goals to your child's allowance/earning ability
- Time Awareness: Discuss how long it might take to reach the goal
- Personal Interest: Choose things your child genuinely wants
- Progressive Difficulty: Gradually increase goal amounts as confidence grows
- Multiple Goals: With premium, allow both short-term and long-term goals
Can this replace traditional financial education?
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The app is a powerful supplement to, not a replacement for, comprehensive financial education:
- Practical Application: Provides hands-on experience with money concepts
- Visual Learning: Makes abstract concepts concrete and understandable
- Daily Practice: Reinforces lessons through regular interaction
- Family Conversations: Creates opportunities for money discussions
💬 Still Have Questions?
Can't find the answer you're looking for? Our support team is here to help!
📧 Contact Support